Passenger Experience

Inflight passenger experience is rarely limited by technology. It is limited by decision quality.

Airlines and suppliers face constant trade-offs between cost, complexity, expectation, and differentiation. Passenger experience sits at the intersection of those tensions, yet is often addressed reactively or inconsistently.

IFECtiv provides support in making defensible, context-specific passenger experience decisions, grounded in how passengers actually perceive inflight digital services.

This work complements our IFEC advisory by ensuring that technical capability translates into measurable passenger and business value.

Consulting Support May Include:

  • IFEC strategy development for defined airline or supplier initiatives

  • Product and solution evaluations

  • Competitive analysis and intelligence research projects

  • RFP support, including requirements framing and response assessment

  • Contract review from a subject-matter perspective, focused on technical, operational, and commercial implications relevant to IFEC programs

Contract review does not constitute legal advice.

How Consulting Engagements Are Structured

  • Fixed scope and agreed deliverables

  • Defined milestones and timelines

  • Clear distinction between advisory input and execution support

  • No open-ended or capacity-based resourcing

All consulting engagements are delivered against agreed scope and outputs and are not ongoing advisory relationships.